Survey


Customer Service Survey


First Name*
Last Name*
Cell Phone
Home Phone
Email*
Invoice Number:   (Optional)
Gender Male    Female


Which service center are you referring to?

If you do not find your location on the list, please contact ACE Jiffy Lube at (800) 336-5823 to locate the appropriate store.

How would you describe the overall service experience you received during your most recent visit?
Excellent    Very Good    Average    Poor

If convenient, would you return to this Jiffy Lube?
Yes    No   

How would you rate your most recent visit on getting you in and out quickly?
Excellent    Very Good    Average    Poor    Unacceptable

In your opinion, was there enough crew members working to handle the number of customers?
Yes    No   

How would you rate your most recent visit on well trained employees?
Excellent    Very Good    Average    Poor    Unacceptable

Did an employee provide you with specific manufacturer's recommendations regarding the maintenance needs of your vehicle?
Yes    No

Did you find the info given, based on the inspection of conditional items & your manufacturer's recommended service intervals, informative?
Yes    No

How would you rate your most recent visit on treating your car with respect?
Excellent    Very Good    Average    Poor    Unacceptable

When you first arrived at the service center, were you immediately greeted or acknowledged by a Jiffy Lube employee?
Yes    No

How would you rate your most recent visit on polite and respectful employees?
Excellent    Very Good    Average    Poor    Unacceptable

How would you rate the comfort of our lounge and amenities? Please click on the amenities you most enjoyed.

Comfortable Seating Gourmet Coffee
Bottled Water Up to Date Magazines
TV
Waiting Area Cleanliness  


What prompted you to visit Jiffy Lube today?
Due for Service    Coupon (Email or Snail Mail)    Website Promotion    Billboards    Reminder Sticker    Referral

If you have any additional comments or feedback please provide in the box below.


May we contact you about your recent Jiffy Lube experience?
Yes    No

  • Jiffy Lube Saving
  • Fleet Services